The Gallagher Promise
Care, Warranty & Delivery
Lifetime Warranty
Every Gallagher piece is backed by our Lifetime Warranty, our ongoing commitment to standing behind the quality of our craftsmanship for as long as you own your jewellery.
Precious metals are beautiful, but they are also soft by nature. Gold and platinum can show gentle signs of wear over years of everyday life, from fine scratches to changes in a ring’s shape or the security of a setting. This is a normal part of owning fine jewellery rather than a fault, and it’s part of why we recommend regular inspection and maintenance.
What isn’t covered by the Lifetime Warranty:
- General wear and tear, including surface scratches, thinning of prongs or bands, and dulling of polish over time
- Damage from accidents, knocks, impacts or improper storage
- Damage caused by exposure to chemicals, chlorine, cleaning products or cosmetics
- Loss of a piece or of individual stones
- Repairs, alterations or resizing carried out by anyone other than Gallagher Jewellers
- Wear or damage to plating, such as rhodium plating on white gold
- Pieces presented without proof of purchase or that have missed recommended inspections
None of the above limits your rights under the Australian Consumer Law for a genuine manufacturing fault.
If you believe your piece has a manufacturing fault, book a time with our Client Care team, in person at one of our showrooms or via a virtual consultation, and we’ll assess it together. Our jewellers will consider its age, condition, service history and the nature of the concern, and always talk you through what we find before any work begins.
Nothing in the Gallagher Lifetime Warranty excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law. Those rights stand regardless of servicing history.
Proof of purchase may be required, and the Lifetime Warranty applies to the original purchaser only. As above, none of this affects your separate rights under the Australian Consumer Law for a genuine manufacturing fault.
Secure Delivery
Every Gallagher order is carefully prepared and dispatched using a secure, tracked delivery service, with complimentary express delivery on Australian and international orders. For your protection, a signature may be required, and high-value orders may need identification or additional delivery verification. Tracking details and an estimated delivery timeframe are provided once your order is on its way.
Any questions about your delivery? Our Client Care team is always happy to help.
International Orders
International clients are responsible for any import duties, taxes, customs charges and local fees that may apply at the destination, and delivery timeframes may vary due to customs processing.
If a parcel is refused, returned or delayed because of unpaid charges, incorrect delivery information or local import requirements, any reasonable costs incurred may be passed on or deducted from an applicable refund, to the extent permitted by law.
If anything about an international order feels uncertain, reach out before you order and we’ll walk you through it.
Returns & Change of Mind
Eligible Ready-to-Wear pieces may be returned within 30 days of delivery or collection, provided they’re unworn, unaltered and in their original condition, with all accompanying packaging and documentation.
Because so many Gallagher creations are individually made, altered or sourced for each client, the following cannot be returned or exchanged for change of mind:
- Bespoke, custom or made-to-order pieces
- Personalised, engraved, resized or otherwise altered jewellery
- Loose stones
- Any piece showing signs of wear, use or damage
- Items returned without their original packaging or documentation
- Items returned outside the 30-day window
- Items without proof of purchase
If you’re considering a return, talk to us first. Our Client Care team can help you understand whether your piece is eligible and talk through the options. For eligible change-of-mind returns, you’ll need to arrange and cover secure, tracked and insured return transport, and the piece remains your responsibility until we’ve received and inspected it.
None of the above applies to a genuine fault covered by the Australian Consumer Law. See “If There Is a Problem With Your Jewellery” below. This change-of-mind policy never excludes or limits the rights and remedies you’re entitled to under the ACL.
Bespoke & Made-to-Order Creations
Every bespoke journey starts with a conversation. Book a design consultation, in person at one of our showrooms or virtually, wherever you are, and our team will guide you through the process from first sketch to final piece.
Design approval, step by step:
Once your design brief is finalised, we’ll produce a CAD (a 3D rendering of your piece) within the timeframe agreed at your consultation. We’ll walk you through it together and welcome reasonable revisions before anything is finalised.
Manufacturing begins only once we have your explicit written approval of the final CAD. Your piece is never put into production without your sign-off. If we haven’t heard from you within the agreed review period, our Client Care team will follow up personally rather than treat your silence as approval. Production only ever proceeds on your affirmative go-ahead.
Once a design is approved and production has begun, changes or cancellation may not be possible given the bespoke nature of the piece. Any non-refundable design fee or deposit condition will always be clearly explained and agreed with you in writing before work begins, and if your circumstances change before approval, get in touch and our team will talk you through your options.
If There Is a Problem With Your Jewellery
If your order arrives damaged, is incorrect, or you believe it has a fault, contact our Client Care team. The sooner we hear from you, the sooner we can help put it right. We’ll assess the concern with you and work toward the right outcome.
Where a product has a problem covered by the Australian Consumer Law, Gallagher Jewellers will meet its obligations around repair, replacement, refund and reasonable return costs.
Ring Resizing
We offer one complimentary ring resize within 90 days of purchase, subject to the design and technical suitability of the ring. Book a resizing appointment online or through your showroom of choice.
A general note on limitations: some designs naturally allow more resizing range than others. Pieces with pave or eternity-set stones, shaped or shared-prong bands, and certain alternative metals typically have a smaller resizing range, and a small number of designs can’t be resized at all. Our jewellers will always confirm exactly what’s possible for your specific piece before any work begins.
Additional resizing is available following an assessment, with next steps confirmed before work begins. All resizing is completed through our workshop. Where secure transport is required, you’re welcome to arrange this yourself, or ask us for guidance.
Complimentary Annual Care
To help protect your jewellery and catch small issues before they become bigger ones, Gallagher Jewellers offers one complimentary professional clean and inspection every 12 months. Booking is simple. Book online or visit us at one of our showrooms.
Every complimentary inspection includes:
- A professional clean to restore your piece’s original brilliance
- A full check of claws, prongs and settings to confirm every stone is secure
- Inspection of clasps, catches and bands for wear
- An assessment of overall structural condition, including the shank and any joins
- For white gold pieces, a check of rhodium plating condition
- A personal walkthrough of anything our jewellers recommend, with nothing actioned without your agreement
To remain eligible for the benefits of the Lifetime Warranty, your jewellery should be presented for inspection at least once every 12 months, with any maintenance we reasonably recommend completed. This condition applies only to the Gallagher Lifetime Warranty. It never limits the rights you already hold under the Australian Consumer Law. Maintenance and repairs arising from wear, accidental damage or everyday use aren’t warranty work. We’ll always confirm and agree these with you before proceeding.
All servicing is completed through our workshop. Where secure transport is needed, you’re welcome to arrange this yourself, or ask our Client Care team for guidance.
Engraving
Engraving may be arranged during the original design and crafting of your piece, where the design and material allow. Engraving or re-engraving requested after completion is available following an assessment. Get in touch and we’ll confirm what’s possible.
White Gold & Rhodium Care
White gold jewellery is commonly rhodium plated for its bright finish. Like the precious metals beneath it, this plating naturally wears over time depending on wear, skin chemistry and exposure to chemicals.
Professional rhodium replating is available following an assessment, with next steps confirmed before any work begins. Rhodium wear is a natural maintenance matter, not a manufacturing defect, and it’s one of the things we check at every annual inspection.
Photography & Media
From time to time, we love celebrating our clients’ pieces. If you’re happy for Gallagher Jewellers to share photos or videos of your piece across our website, social media or marketing, we’ll always ask you first and only use images you’ve expressly agreed to. You’re welcome to decline, or change your mind at any time. Just let our Client Care team know.
Any custom designs and photography created by Gallagher Jewellers remain our intellectual property, and are only ever used in line with the permission you’ve given us.
Independent Insurance Valuations
Gallagher Jewellers doesn’t provide valuations directly, but we’re glad to arrange an independent third-party valuation for jewellery purchased from us for insurance purposes.
Get in touch with our Client Care team and we’ll take care of the arrangements with you.
Client Care
Visit Us or Book a Consultation
Nothing compares to seeing and trying a piece in person. Visit one of our showrooms, or book a one-on-one consultation, virtual or in-store, and let our team help you find or create something you’ll treasure.
Find your nearest showroom or book an appointment through the links in our website menu, or call our Client Care team on 07 2111 8662.